All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.

The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year.

At Shorefield Country Park and Oakdene Forest Park, our leisure facilities and indoor pools remain open throughout the year (with the exception of Christmas Day & Boxing Day).

Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is regular entertainment and activities all year round. You can view what's on in our entertainment calendars online or in our app!

Some facilities such as the outdoor pools are only open in the warmer summer months.

Please note all our facilities across our parks will be closed on Christmas Day and Boxing Day to give our teams some well-deserved time off with their families. This includes our swimming pools, gyms, entertainment, bars and restaurants.

Some of our luxury treehouses are really built in the trees, whilst others are built at a more modest height, just above the ground.

Silvertree House and Coppertree House are set on timber stilts with sloping walkways. They are our most luxurious treehouse accommodation and provide a retreat in a treetop setting.

The Shrubbery and The Spinney however are raised just above the ground, much like our lodges, and are surrounded by trees in a woodland area of the park.

Yes, absolutely! Our treehouse accommodation all feature opulent interiors and are equipped with your everyday comforts such as heating and showers, letting you relax in a woodland setting without compromising on luxury and comfort. What's more, you'll also find the added indulgence of your own hot tub on the outdoor decking, making them ideal for a special occasion.

Yes, all our parks are pet friendly and welcome well behaved pets in designated pet-friendly accommodation and onto our touring & camping parks. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park. If you specifically require pet free accommodation it is best to call our Reservations Team directly on 01590 648333.

Check-in will vary depending on the accommodation you have booked.

All our Signature lodges, Treehouses, Lavender House, Wisteria House and Honeysuckle Cottage have check-in from 2pm

All other lodges (Select, Select +, Superior and Superior +) plus The Burrow, Tudor Rose House and Sublime Hot Tub Caravans have check-in from 3pm

All remaining accommodation (Supreme, Serendipity, Serene, Sensation, Seaside, Statement Caravans and Flexifleet) have check-in from 4pm

Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.

You are welcome to arrive earlier and make use of any of the parks facilities, but please do not head to your accommodation until you have received your text confirming that it is all ready for you.

Yes, you're welcome to use the facilities on the day of your arrival before checking into your accommodation. You will receive your park passes 2 days prior to your arrival date, which you will be able to use to access any of your parks facilities and services.